We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 94 depots, 900 tankers and over 2,500 employees.
At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.
Our diverse customer base includes rural residential customers, small, medium and large businesses, agricultural businesses and family farms. In addition, we have specialist sector teams for marine, fuel retailing and lubricant customers. For the fuel retail sector, we have supply agreements to 800 retail forecourts, including 400 Gulf-branded sites. We are a major supplier of transport fuel through our branded fuel cards business. In addition we offer lubricant products to all commercial sectors and offer other complementary services, including boiler servicing and maintenance, tanks, additives and specialist fuels.
We work as one team, making our energy expertise and outstanding service count for all our customers.
Our Customer Service Team
Our Customer Service Agents love speaking to our customers. They’re here to help you take the hassle out of heating oil and can set you up with everything from handy online services, to different ways to manage and pay for your fuel, including our automatic fuel top up service, plus much more.
Whenever you’re ready to top up, our local delivery drivers, are on your doorstep. Whether you want our premium, more efficient fuel, Glowmax, or our standard kerosene. They’ll even close the gate behind them.
You’re in safe hands with our OFTEC registered engineers, like Steve. They provide a reliable local service to make sure your boiler runs smoothly. Whether you need a service, repair or replacement. Ask us about our choice of boiler care plans when you next call.
Our tank experts, are here to keep your tank safe and healthy. Whether your existing tank needs some care or if you need a new tank, they can arrange everything from choosing the right tank, to installations and fitting replacement parts. Plus they’re all OFTEC registered too.