Location: Harrow
Pay: £30,000 - £35,000
Job Type: Full-time
Consistent work with a trusted & reputable company Accessible Transport | SEND & SEN Services
The Role at a Glance
This is a hands-on fast-paced role at the heart of a private accessible transport service. You'll support the Transport Service Manager and step up as Manager-on-Duty when needed.
You'll plan and coordinate daily routes for adults with learning disabilities and SEN children and young people (ages 5-25), keeping a 13-vehicle fleet running safely, smoothly and on time with people always coming first.
What You'll Be Doing
Route Planning & Scheduling
Create and manage daily routes and timetables
Allocate drivers, passenger assistants and vehicles
Optimize routes for efficiency, punctuality and individual needs
Keep route plans and journey times accurate and up to date
Day-to-Day Operations
Manage last-minute changes (absences, cancellations, timetable updates)
Respond calmly to live issues like delays, breakdowns or staff shortages
Work closely with the Transport Manager to keep services moving
SEND & Passenger Support
Ensure transport meets EHCP requirements and risk assessments
Clearly communicate passenger needs to staff
Handle sensitive information with care and confidentiality
Communication & Relationships
Be a key contact for schools, colleges, families and care providers
Share service updates, delays, route changes clearly and professionally
Build strong, positive working relationships
Systems & Admin
Maintain scheduling systems, databases and records
Update rotas, route sheets, and staff allocations
Support reporting on punctuality, attendance and performance
Who We're Looking For
Essential
Experience in Passenger transport coordination, scheduling or logistics
Highly organized with strong multitasking skills
Clear communicator with great attention to detail
Calm, confident, and effective under pressure
Desirable
INDWL3