Shop Manager Warminster

  • Job Reference: WEBREC1000298
  • Date Posted: 25 June 2024
  • Location: Warminster, Wiltshire
  • Salary: £25,412
  • Bonus/Benefits: Generous holidays, Pension, Bonus
  • Sector: Customer Service
  • Job Type: Permanent

Job Description

Get 'that-run-things-your way' feeling.

Are you a 'rebel without a cause'? You're that rare type who loves to work and play hard, but also wants that warm feeling of giving back.

Join the Dorothy House Retail Revolution and we'll provide you with a meaningful vocation and ongoing training and education, from day one. We're looking for commercially and open minded, empowered individuals like you, who can motivate our customers, donors and volunteer shop teams with unique shopping experiences, great customer service and beautiful product choices.

If you love second hand style, thinking independently and immersing yourself in your local community, we need your energy. Help us put the 'power into purchase' and inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!

SHOP MANAGER - WARMINSTER | £25,412 per annum

If you are seeking an exciting and rewarding new challenge, possessing the ability and determination to lead and inspire a team then we want to hear from you. You will lead a team to deliver the best customer experience - we want to hear from you.

  • To ensure there is sufficient stock, efficiently sorted and prepared for sale.
  • To ensure that all backstage areas are properly organised and operate efficiently maintaining adherence to health and safety guidelines at all times
  • To ensure best use of space, high standards of display and cleanliness/tidiness in all areas.
  • To ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
  • To ensure the Gift Aid scheme operates legally and effectively with regard to approach to donors; preparation and sale of stock; recording and inputting onto PC of donor and sales information; data protection in relation to donor details.
  • To train, motivate and manage paid staff and volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
  • To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
  • To ensure the maintenance, safety and security of all parts of the shops premises.
  • To provide management cover for other shops as required.

See our full detailed Job Description on our website for more information.


This is a full time position. You will be contracted to work 37.5 hours per week working 5 days out of 7.

Due to the nature of this role, you will be required to work regular weekends.


Essential requirements:

  • Good standard of Maths and English
  • Strong team worker with the ability to motivate a team
  • Excellent prioritisation and organisational skills
  • Customer focused with an energetic and enthusiastic attitude

Desirable requirements:

  • Experience working in Retail or Charity Shop
  • Experience within a management role
  • Full UK driving licence with access to a vehicle


The Hospice Shop is an incredible place to work, these are just a few of our benefits that we offer to our staff:

  • Bonus scheme - a yearly bonus for our retail staff
  • Generous holiday allowance for all roles, increasing with length of service.
  • Fantastic refer a friend scheme.
  • Excellent industry leading training and development programmes with many career development opportunities.
  • Pension with Life Assurance.
  • Travel and parking - We offer 45p per mile for work travel.
  • Cycle to work scheme.
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.