CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Administrator you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
Working on one of our dedicated desks for a key customer, the role will deliver optimum customer service through effective management of inbound and outbound calls. Working across multiple IT systems you will need to successfully manage a busy workload, maintaining up to date records across Sunbelt systems and the customers own software.
You’ll build great working relationships and product knowledge which you will use to translate your customers’ requirements into the rental products and services that meet their needs, whilst also maximising sales opportunities. You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.