Deputy Shop Manager Warminster

  • Job Reference: WEBREC1000296
  • Date Posted: 21 June 2024
  • Location: Warminster, Wiltshire
  • Salary: £11.50 Per Hour
  • Bonus/Benefits: Generous holidays, Pension, Bonus
  • Sector: Customer Service
  • Job Type: Permanent

Job Description

Get 'that-all-work-and-all-play' feeling.

You love learning on the job don't you? Every day is an opportunity to try something new and build upon your existing talent with a team who are as inspired as you are. Working hard, having fun, giving back to a great cause!

Join the Dorothy House Retail Revolution and we'll provide you with education and training that evolves your skills, from day one. We're looking for open-minded, empowered individuals like you, who can motivate our customers, donors and volunteer shop teams with unique shopping experiences, great customer service and beautiful product choices.

If you love second hand style, thinking independently and immersing yourself in your local community, we need your energy. Help us put the 'power into purchase' and inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!


We are looking for someone to support and inspire the store team, with effective communication, management and planning.

  • Be a customer champion, use innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
  • To consistently deliver excellent shop floor front and back of house standards to be a destination store for our customers, donors and volunteers.
  • To ensure efficient stock control and rotation of all stock.
  • To ensure that all backstage areas are properly organised and operate efficiently maintaining adherence to health and safety guidelines/procedures at all times.
  • To support with the training, motivation and management of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
  • To actively recruit and encourage volunteering within your shop and maintain a volunteer rota to ensure shop trading at all published times.
  • To identify and recommend areas of improvement.
  • To deliver accurate and proper financial procedures, banking and administration as required by Dorothy House.
  • To participate in education, training, development and appraisal and attend meetings as required.

See our full detailed Job Description on our website for more information.


This is a part time position. You will be contracted to work 15 hours per week, 2 Days out of 7. Due to the nature of this role regular weekend working is required.


Essential requirements:

  • Good standard of Maths and English
  • Strong team worker with the ability to motivate a team
  • Excellent prioritisation and organisational skills
  • Customer focused with an energetic and enthusiastic attitude

Desirable requirements:

  • Experience working in Retail or Charity Shop
  • Experience within a management role
  • Full UK driving licence with access to a vehicle


Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

  • Bonus scheme - a yearly bonus for our retail staff
  • Generous holiday allowance for all roles, increasing with length of service
  • Fantastic refer a friend scheme
  • Excellent industry leading training and development programmes with many career development opportunities
  • Pension with Life Assurance
  • Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to work scheme
  • Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
  • Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.