Customer Service Representative - Edinburgh Airport/Train Station

  • Job Reference: 484574
  • Date Posted: 12 July 2024
  • Employer: Enterprise Rent-A-Car
  • Location: Edinburgh
  • Salary: On Application
  • Sector: Customer Service

Job Description


Join our team at Edinburgh Airport / Edinburgh Train Station as a Seasonal Customer Service Representative for Enterprise Mobility.


A family-owned, world-class portfolio of brands in the UK, includes household names such as Enterprise Rent-A-Car.  We've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time.


In this role, you will be the face of our brand, providing exceptional service to customers renting vehicles for their travel needs. If you have a passion for delivering outstanding customer experiences and enjoy working in a fast-paced environment, we want to hear from you!


Employees will be required to work a flexible schedule, including weekdays, weekends, and evenings. The contract will be for 30 to 45 hours per week, based on availability. Further details regarding specific working patterns will be discussed during the interview process. You will be paid an hourly rate of £11.64.


We are seeking candidates available to start immediately until the end of October, subject to business needs.



Key Responsibilities, but not limited:


  • Greet customers warmly upon their arrival at the rental counter, assisting them with the rental process from start to finish
  • Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
  • Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
  • Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
  • Assist customers with loading and unloading luggage into rental vehicles, ensuring that they are comfortable and familiar with the vehicle's features before departure
  • Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
  • Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements
  • Provide excellent after-sales support, including assisting customers with returning vehicles, processing payments, and resolving billing discrepancies





  • Excellent communication and interpersonal skills, with a friendly and customer-focused attitude
  • Previous experience in customer service or retail
  • Strong attention to detail and the ability to multitask in a busy environment
  • Strong work ethic and positive attitude
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.


Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!


Additional Information:


Please let us know about any accommodations you may need to participate in the recruitment process. 


Hours: 30-45 hours

Location: Edinburgh Airport / Train Station

Pay: £11.64