Customer Service Co-Ordinator

  • Job Reference: 1184651700A0
  • Date Posted: 28 June 2024
  • Employer: GXO Logistics
  • Website: www.gxo.com
  • Location: Wellingborough, Northamptonshire
  • Salary: On Application
  • Sector: Transport & Logistics

Job Description

Are you currently looking for that next step? Perhaps you a stickler for ensuring policies and procedures are being followed, with excellent customer service skills?

 

Here at GXO, we are currently recruiting for a Customer Service Coordinator to join our team in Wellingborough. As a coordinator you will support the contract management team with daily customer service KPI management and support compliance across a range of activity.

 

This is a full time, permanent position working Monday - Friday, 9am - 5pm however, flexibility needed, this is logistics after all!

 

Pay, benefits and more:

 

We're looking to offer a salary of up to £28,000 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

 

What you'll do on a typical day:

 

  • Responding to customer related queries and keeping track of these.
  • Analysing data to identify trends and offer solutions.
  • Setting up processes and systems to make operational processes more efficient.
  • Producing reports and charts communicating trends within data to members of the management
  • Presenting information generated from data to customer and managers.
  • Supporting the Customs & Excise Manager role and legal compliance.

 

What you need to succeed at GXO:

 

  • Proficiency in Excel - understanding information and using formulas and databases
  • Proficient in MS Powerpoint and building customer reporting packs
  • Familiar with customer service management processes
  • Excellent customer service skills
  • Knowledge of HMRC protocol would be advantageous (Bonded stock)

 

 

We engineer faster, smarter, leaner supply chains.

 

 

 

 

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are Disability Confident Committed as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.