Customer Service Administrator

  • Job Reference: 1187983900A0
  • Date Posted: 9 July 2024
  • Employer: GXO Logistics
  • Website:
  • Location: Daventry, Northamptonshire
  • Salary: On Application
  • Sector: Transport & Logistics

Job Description

Are you looking for an exciting opportunity to learn and progress within a sustainable driven company? Are you looking to develop yourself further?


Here at GXO we are looking for a Customer Service administrator to join our team, working on the Daikin contract based at our Daventry site (NN6 7EL)


You will be working 40 hours per week Monday to Friday between the hours of 08:00 - 18:00


Pay, benefits and more:


As a Customer Service Administrator, you'll receive


  • An annual salary of up to £24,900
  • In addition, you will receive 25 days holiday plus 8 bank holidays
  • Flexible dental insurance plans
  • A company sponsored pension scheme
  • A 24/7 online GP service, life assurance and fully comprehensive employee assistance programme
  • Access to our MyBenefits platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
  • Admission to GXO University, our online learning platform enabling you to achieve your career aspirations!


What you'll do on a typical day:


  • Manage customer and systems in terms of order processing and progression
  • To ensure that all official communication with GXO colleagues and external customers is to a professional standard
  • To present and manage data in a professional format
  • Manage special transport requests and requirements for the customer.
  • Resolve queries and conclude investigations


What you need to succeed at GXO:


  • Experience of admin work, or similar roles.
  • Previous experience in a customer-facing role and a firm understanding of how to deal with any type of customer query
  • Great communication and interpersonal skills
  • Strong PC skills, including Excel at an advanced level


We engineer faster, smarter, leaner supply chains.



GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.