Commercial Support Co-Ordinator (Commercial)
As part of the Commercial team within Customer Support, you will be responsible for supporting sales, commercial and operational field-based activities. Reporting to the Commercial Support Manager your role will involve customer relationship management, process critical task-based activities, the creation of customer proposals and maintenance of systems and reports. The team manages the support and reporting activities of the following business areas:
- Wind Energy & Projects
- Regional & Heavy Crane Commercial Management across the whole business
- Framework requests and administration
- Major Project Pipeline management
Benefits for a Commercial Support Co-Ordinator
- Bi-Annual retention bonus
- 24 days annual leave plus an additional day at 2 years’ service and 5 years’ service and every 5 years after
- Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
- Group life assurance 3 x basic salary
- Pension 4% employer 5% employees
- Online access to payslips, book and view holidays and personal info
- Access to the Ainscough Advantage (People Value) benefits platform
- Staff forums run 3 times a year – have your voice heard
Key Accountabilities/Responsibilities
- Maintain and develop relationships with customers
- Managing customer orders, in turn booking cranes, labour and ancillary equipment, maintaining multiple lines of communication and actively seeking customer feedback to ensure expectation levels are met
- Cost and produce accurate quotations in line with process KPI’s
- To work across the business divisions to develop and track revenue opportunities
- Liaising with Transaction Team as required to ensure both a timely and smooth billing process is met
- Gain a thorough knowledge of the market in which customers operate
- Liaise between operations / technical or sales team in order to capture discrepancies between quote and order.
- Maintenance of internal rate systems and files
- Creation of rate and framework documents as required
- Respond to general emails, inbound calls
- General support for the wider Customer Support team, to ensure an efficient service is maintained
- General office admin tasks as required
Person Specification
- Maths & English GCSE’s (Grade C or Above) or Equivalent
- Strong administration skills
- Experience of preparing detailed and complex proposals in response to customer needs
- Strong operational and customer service skills
- Understanding of the full end to end sales cycle
- Previous experience of using CRM systems = specifically MS D365
Skills/Abilities
- Able to work accurately and effectively
- Strong interpersonal & communication skills both written and verbal
- Self-motivated and enterprising worker with a flexible approach
- Able to work under pressure and committed to meeting deadlines (self-imposed and external)
- Negotiation & Commercial Focus
- A good planner with structured problem solving and decision-making ability
- Ability to write articulate and effective proposals and reports in response to customer needs
- A high achiever who is career centred and likes to work to demanding goals and targets
- Strong customer focus and in-depth understanding customer relationships and business process
- IT literate and familiar with Microsoft office products- Particularly PowerPoint, Excel and Word
Performance Measurement
- Quotations issued in line with agreed timescales
- Costs/Margins monitored for quotations issued
- Framework requests processed in line with agreed timescales
- Agreed rates processed onto the system in line with contract start dates.